New student - IT questions
Are you a new student at JU and have questions regarding IT? At this page we have tried to answer the most frequent questions. If you cannt find an answer to your question you are welcome to contact us.
User account/registration
When can I activate my user account?
You can activate your user account two weeks before the roll-call.
How do I activate my user account?
Go to ju.se/activation
External link, opens in new window. and log in a One Time Password (if you have Swedish BankID or an account at eduID External link, opens in new window. you can use that as well).
When you have loged in you register for the courses/programmes you are going to participate in and then follow the steps in the activation process.
If there are courses missing, please contact the Admissions office at antagning@ju.se or 036-10 10 50
I'm having problems with the activation - help!
I cannot log in - check that you don't try to log in earlier than two weeks before the roll-call
Courses/programmes are missing - contact the Admissions office via antagning@ju.se or 036-10 10 50
I get an error message in the processe - post a case to IT Helpdesk
What is my username?
When you activate your JU account you will see your username and set a password. If you have forgotten the username, please contact IT Helpdesk.
If you ahve forgotten your password you can reset it via passwordreset.ju.se - if you have validated your private contact information during the activation process.
How can I manage my account when it is activated?
You can manage your account via the selfservice web page ju.se/myaccount. External link, opens in new window. You can see the period of validity and printing status. You can also change PIN for your JU card, set a password for the wireless network and change password for your account on that page.
What is MFA and how do I configure it?
MFA is a security measure that requires you to use something more than just your username and password to log in to certain services and systems, such as Canvas and Office. For example, it could be an app that you authenticate with after entering your password.
How long is my account valid?
The period of validity is extended each time you get a registration in Ladok, e.g. registration for a course or a result for an examination. The account is extended for maximum12 months at a time. You can always see current period of validity at the selfservice web page ju.se/myaccount. External link, opens in new window.
What is my email address?
Your email address is your username@student.ju.se and you can read your emails via the Office portal External link, opens in new window.. You log in with your email address and you password at JU.
Wireless connection
How do I connect to the wireless network?
The wireless network for staff and students is called Eduroam. you connect with a separate Eduroam account. Log in to the selfservice web page ju.se/myaccount External link, opens in new window. and click on the option Eduroam (Wi-Fi) in the menu. You can see your username for Eduroam and can set a password. Note! The password has to be exactly 7 characters long.
Is there an open wifi?
No, there is no open wireless network at JU. Students and staff connect to the wireless network Eduroam with a separate Eduroam account.
Where can I read more about wireless network at JU?
Read more about wireless network - you find the link to this page at the start page of the IT Helpdesk web, under the header Account.
Printing
How do I do to print, copy and scan?
As a student you need to charge your printin accoount before you can print or copy. Then you can print from computers in computer labs or the library, via a web portal, via email or by installing the drivers on your private computer.
Is there a fee for printing and copying?
Yes, there is a fee for printing and copying for students.
Where can I read more about printing?
Read more about printing - you find the link to this page (JU print) at the start page of the IT Helpdesk web, under the header Account.
Other
Where can I find guides and manuals?
At the Helpdesk web - ju.se/en/it-helpdesk.html - you can find guides and manuals, information and useful links. Guides and manuals can be found via the start page if you click on the link FAQ/Manuals under the header Problem/questions
What do I do if I need help?
For all IT related questions or problems your contact the IT Helpdesk. Contect information and regular opening hours:
Phone, 036-10 11 12 - working Monday-Friday 7:30 am to 4 pm
Visit, third floor, A building - working Monday-Friday 8 am to 3 pm
Online, helpdesk.ju.se - open for cases 24/7, answered during office hours
Where can I read more about what's good to know about IT?
At the student web, under Service, there is a page with a lot of information about IT that are good to know.
Can I get the Office programs to my private computer?
As long as you are a student at JU you have the possibility to install the Office programs on your computer, phone or tablet. To install them on your computer go to the Office portal External link, opens in new window.. Log in with your emaiul address and JU password and click on the button Install in the upper right corner.
Are there other softwares that I can install by myself?
Under FAQ/Manuals at the IT Helpdesk web there is a page called Work at home. At that page you can see which softwares are available to install on a private computer and how to get access. Sometimes your teacher needs to order the software from us.
